Troubleshooting Email Delivery Issues for Copilot Readiness Campaigns.
If you are not receiving a registration email after completing your Co-Pilot Readiness sign-up, here are some steps that you can take before reaching out to support.
- Check Junk/Spam folder: Sometimes, email providers automatically mark incoming emails as junk or spam, especially if the email contains links or attachments. As a result, the email may not appear in the user’s inbox but may be found in their junk or spam folder. If this is the case, the user can mark the email as “not spam” or “not junk” to ensure future emails from our servers are delivered to their inbox.
- Email Whitelist: Some email providers have a whitelist feature that allows users to add specific email addresses or domains to their approved sender’s list. If our domain, block64.com is not on the user’s whitelist, the email may be blocked or sent to the junk folder. In this case, the user can add our servers’ email addresses to their whitelist to ensure future emails are delivered to their inbox.
- Email Delivery Delay: Email delivery can sometimes be delayed due to issues with the email provider’s servers or network. If the user has checked their inbox and spam folder and still hasn’t received the email after a reasonable amount of time, they may need to wait a little longer for the email to arrive.
If you continue to have issues receiving the activation code, please submit a support request at https://support.block64.com.